技术服务
The goal of 技术服务 is to provide technology to support, enhance, 管理学生的学习, assist with the delivery of the learning environment, 并简化环境的管理，最大限度地提高学习体验. 技术应作为一种工具来加强、丰富和促进学习经验.
为了完成这一使命, 技术服务部努力提供适当的技术，使教师能够更有效地教学, 学生学习更成功, and staff to do their work more efficiently.
恢复HSU用户名或密码
- 用户可以浏览到 自助服务登录页面 然后点击“无法访问您的帐户”?或“忘记用户名了。.’
- Browse to outlook.office.com to set up your Multi-factor Authentication.
密码要求
- 最少9个字符.
- 需要大写、小写和数字.
- 不能使用名字或用户名的部分内容.
- 不能使用以前在此帐户中使用过的部分密码吗.
编辑您的多因素身份验证
Browse to: http://aka.ms/mfasetup . 您可以更改手机号码或删除和添加身份验证方法.
连接WIFI
- Connect to HSUWireless and enter your HSU username and password.
- 联系困难?…
- Have the device ‘Forget’ HSUWireless(<-right-click)
- Now restart the device, then reconnect to HSUWireless.
Connecting a Chromebook/Android device to HSUWireless
WIFI连接配置如下:
- EAP method: PEAP
- 阶段2身份验证:MSCHAPv2
- Server CA certificate: Do not check
- User certificate: None installed
- Identity: HSU username
- Password: HSU password
- Anonymous identity: Leave this field blank
Android设备:
- Identity: HSU username
MyResNet WIFI网络问题
For assistance with MyResNet, contact Apogee Support at (855) 643-2150. Open 24-7.
计算机基线故障排除步骤
- 如果可以的话，关闭电脑.
- Power everything Off using the switch on the surge strip. (对于笔记本电脑，取下电源适配器)
- Hold the power button on the computer in for at least 60 seconds.
- 重新接通稳压条.
- 把电脑重新打开.
打印机基线故障排除步骤:
- 关闭打印机电源.
- 拔下电源线.
- 把所有的纸托盘拿走，放在一边.
- Look in the back of the paper tray bays for stray paper.
- Open all access doors(front, rear, sides) and find/clear jammed paper.
- 从托盘中取出所有的纸.
- Check tray paper size adjustments in the paper trays. (字母大小:8.5×11)
- 把纸放回托盘里. (丢弃任何皱巴巴的纸张)
- 将纸托盘放回打印机.
- Remove toner cartridge and look for jammed paper.
- Plug the power cable back in and power the printer On.
移动打印从个人设备
第一次设置:
- 请参见设备使用说明 http://goprint.c-midori.net
从您的设备打印:
- While connected to WIFI “MyResNet” or “HSUWireIess”.
- Print from your device to “HSU Mobile Print”.
- 登录并在图书馆的移动打印机上选择“打印发布”，以检索您的打印作业.
Personal printer not working in the residence hall:
- Wireless printers are not compatible with HSU enterprise WIFI.
- You can connect to the printer using a USB cable.
HSU 技术服务 Help Desk – 325-670-1288 – Email help@c-midori.net 从您的HSU电子邮件帐户.
HSU帮助台是您所有技术相关需求的主要联系人. We are in the 理查森图书馆 1st floor and we welcome walk-ins.
We are open:
- 周一至周五:上午8点.m.-5 p.m.
If support staff is unavailable call 325-670-1288, 请留下语音信箱，尽可能详细地说明您的技术问题/需求. This will automatically generate a request in the ticketing system.
或者，给帮助台发电子邮件 helpdesk@c-midori.net 从您的HSU电子邮件帐户中，将自动在票务系统中生成请求. 提交技术问题/请求时，请提供尽可能多的细节. 包括错误消息(如果适用).
Download the Office 365手机电子邮件设置pdf.
HSU凭据(用户名 & Password)
当你被HSU录取时，你的HSU证书会自动生成. The following services utilize the same credentials:
请注意，您的HSU电子邮件地址可能与您的用户名不同.
- Lab computers
- HSUWireless
忘记了用户名 & password
- Go to HSU 自助服务忘记用户名
- Go to HSU Self Service
- 输入你的username@hsutx.Edu邮箱地址然后点击"下一步".
- 点击忘记密码.
HSU学生电脑推荐
Windows PC, Intel i5 processor, 16 GB RAM, 256 GB solid-state drive. 不推荐使用chromebook.
微软办公软件
微软办公软件 365 is now available free for all current students, faculty, 以及中文博彩平台的工作人员.
- Go to office.com and click on “Sign in” at the upper right-hand corner.
- Under the E-mail or phone field, type in your username 然后是@c-midori.net (i.e. jsmith@c-midori.net). 不用你的电子邮件地址.
- In the password field, type in your HSU password.
- 点击“安装Office”按钮.
- 选择“Office365应用程序”
- Follow the normal download procedures for the browser being used.
折扣软件
ScholarBuys 为在校学生、教职员工提供广泛的折扣软件选择吗. Windows 10 is also free for current students via ScholarBuys.
Printing from your own device (desktop, laptop, tablet, phone)
通过HSUWireless和MyResNet wifi网络，可以从您自己的设备到HSU网络打印机进行无线打印. Printing is free to all HSU students and you will not be charged. 在您的设备上完成“HSU移动打印”队列的初始设置后, 您可以将打印作业发送到“HSU移动打印”，直到您使用自己的HSU凭证将其从打印机中释放. “流动打印”发放站位于校园周边以下地点:
- 图书馆一楼(北端)
- 安德森大厅
- Behrens Hall
- 弗格森大厅
- Lange Hall
While connected to HSUWireless or MyResNet wifi follow these steps:
- 设置您的设备(仅限第一次)访问: http://goprint.c-midori.net
- Print from your device to the printer labeled “HSU Mobile Print”
- At the printer of your choice in the locations listed above, login with your HSU credentials/ID number and choose “Print Release”
打印作业保存在安全队列中，最多可以释放24小时 . After 24 hours, if the job is not release, your print job will be deleted.
徐氏办公电脑
Adobe应用程序可根据要求在校园计算机上安装，不向部门收取额外费用. To be provisioned for Adobe apps, e-mail the Help Desk (helpdesk@c-midori.net). 您可以从您的PC上的Adobe Creative Cloud应用程序安装其他Adobe应用程序.
个人电脑
我们推荐戴尔电脑. Minimum: Intel i5 processor, 16GB RAM, 500 GB solid-state drive.
微软办公软件
微软办公软件 365 is now available free for all current students, faculty, 以及中文博彩平台的工作人员.
- Go to office.com and click on “Sign in” at the upper right-hand corner.
- Under the E-mail or phone field, type in your username 然后是@c-midori.net (i.e. jsmith@c-midori.net). 不用你的电子邮件地址.
- In the password field, type in your HSU password.
- 点击“安装Office”按钮.
- 选择“Office365应用程序”
- Follow the normal download procedures for the browser being used.
折扣软件
ScholarBuys 为在校学生、教职员工提供广泛的折扣软件选择吗.
债权人设备
帮助台有数量有限的租借设备可供教职员工短期租借.
可供选择的租借设备有:
- Laptops
- 投影仪和投影仪屏幕
- Presenters
- Webcams
使用打印机
印刷的问题
许多PC和打印问题可以通过关闭PC和打印机的电源来解决, waiting 10-15 seconds and then powering them back on.
Toner/ink
所有HSU打印机的碳粉/墨水现在正在运送到技术服务部门，以便交付到您的位置.
如果你有一台本地连接的打印机, 当您的打印机指示您需要订购时，请致电visualedge并要求调色剂/墨水.
适用于网络打印机, 当供应开始减少时，Visual Edge应该自动将碳粉/油墨运送到技术服务部门. 如果您在需要之前没有收到墨粉/墨水，您可以**致电visualedge，他们会将其运送给您.
**拨打视觉边缘电话800-378-9179. 他们会从之前贴在打印机上的标签上问你打印机的ID号.
这是一个例子 关于贴纸的样子:
If your printer does not have one of these stickers on it, please email details about the printer (Location, Model etc.) to helpdesk@c-midori.net.
请留意技术服务部的调色剂/墨水，并在到达时将其存放在打印机附近. 碳粉/墨盒上的标签将显示打印机ID号、型号和位置.
Empty 墨盒 是否可以使用随新墨盒附赠的退货标签寄回惠普. Look for the recycle packet that reads “HP Planet Partners”.
Empty 墨盒 可以放在垃圾桶里吗.
校外网络接入(VPN)
HSU’s VPN allows you to access network resources from off-campus.
你可以发邮件 helpdesk@c-midori.net if you would like to be provisioned for VPN.
访问请求
New Student Worker / Graduate Assistant / Intern
如果有新的学生工作者, 研究生助理或实习生, who requires access to the following services, 请让主管发邮件到 helpdesk@c-midori.net 并包括这个人的用户名以及他们需要的服务. 这些服务包括:
- Microsoft Teams / phone access / Response Groups, if applicable
- S: drive folders – Specify to which folders they will need access
- 抬者的边缘(RE)
- Colleague
- CBORD
New faculty, staff, and students cannot request access for themselves. All access requests need to be emailed by the Supervisor.
折扣计划
中国赌博平台致力于为学生提供“最先进”的技术. HSU的目标是提供“最新的” & Greatest” technology with the most functionality, offering every tool necessary for all classes and projects.
A majority of the campus computer labs are the latest Windows builds. 弗罗斯特艺术中心的计算机实验室里有苹果的iMac供学生使用.
